Designing Sensory-Safe Client Experiences with Lana Reid
Amanda and event strategist Lana Reid explore inclusive client journeys from onboarding to delivery.
Episode transcript & show notes
Key moments: Introducing sensory-informed systems (02:45), scripting support conversations (15:20), using body-doubling for delivery days (28:55).
Transcript excerpt:
Amanda: “If you could redesign the client journey from scratch, what’s the first sensory touchpoint you consider?”
Lana: “I always start with what people will hear and feel. Gentle music, clear signage, and a friendly check-in message set the tone before anyone steps into the space.”
Amanda: “That proactive reassurance makes such a difference. We see clients exhale the moment they know what to expect.”
Lana: “Neurodivergent guests need options. Quiet rooms, soft lighting, and written agendas allow them to engage without masking.”
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